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Pro

Service

Some people derive great joy from maintaining their water gardens. While others, not so much. The beautiful part about adhering to the ecosystem philosophy is the fact that Aquascape water features require very little maintenance at all. However, sooner or later you will need to do a little water garden housekeeping. Whether you decide to do it yourself or hire us, this section will guide you through the basics and give you the information you will need to keep your water feature looking fantastic and running smoothly all year long.

Aquatopia is well known for designing, installing and maintaining some of the most beautiful natural pools, spas & water gardens in Canada. The products and methods we use are leading edge and we are constantly bringing innovative new ideas to enhance the water gardening hobby for our customers. In addition to our signature ponds streams and waterfalls, we provide a whole host of other related services including:

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Design consulting and project planning.

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Existing water garden renovations and upgrades.

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Rain gardens and environmentally friendly storm water management.

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Decorative FountainScape installations.

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Lotus Natural Spa installations & service.

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Ornamental fish health and disease diagnostic assistance.

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Recreational swimming pond construction and maintenance.

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Lake & wetland aeration and water quality solutions.

Service Plans

Gold Service Plan


The Gold Water Feature Pro Service ® Package For some people, the joy of owing a water garden is looking after it. For others, the enjoyment and pleasure begins when they sit back with a cool drink or a fresh cup of coffee and bask in the sights and sounds before them. If you find yourself drawn to the latter, then choose the Gold Water Feature Pro Service ® Package, which will better suit your water garden lifestyle.You work hard all week long, so let our technicians pamper your water garden and give you a much deserved break. In addition to the same spring and fall services listed in our Silver Water Feature Pro Service ® Package, we will pay you a monthly visit throughout the season to service your water feature. Early Spring Remove fish to salted therapeutic tanks. Inspect fish and treat for injury and/or illness as required. Drain water feature. Remove dead plant material and debris. Pressure wash/flush water feature and filtration equipment. Fertilize and divide aquatic plants as required. Maintain edge treatments and hide exposed liner. Service underwater lighting. Install and test filtration equipment and pumps. Refill water feature. Add water treatments as required. Acclimate fish to clean pond. Late Fall Remove pump and plumbing assemblies. Remove, clean and store filtration equipment. Trim back marginal plants and water lilies. Remove dead plant material & debris. Move tropical plants indoors. Perform water change, if required. Remove and store ornamental features. Inspect fish and treat for injury and/or illness as required. Install aerator and/or pond heater. Monthly Perform routine water chemistry tests as required. Add water treatments and beneficial bacteria to improve water clarity. Remove debris from your skimmer basket. Rinse and clean your skimmer filter mat. Check your pump for proper flow and performance. Tune and adjust the automatic fill valve as required. Trim and remove dead plant material. Fertilize water lilies. Inspect and service underwater lights. Maintain edge treatments and hide exposed liner. Inspect fish and treat for injury and/or illness as required. Perform partial water changes, if required.




Silver Service Plan


The Silver Water Feature Pro Service ® Package If you don’t mind getting into your pond to do a little maintenance during the hot dog days of summer, but would rather leave the chilly service routine in the early spring and late fall to the professionals, then the Silver Water Feature Pro Service ® Package is for you. Our ‘well insulated’ technicians will be there for you in early spring to provide you with the same services listed in our Bronze Water Feature Pro Service ® Package, yet they will return in the late fall to put your water garden to bed for the winter. Our service technicians come fully equipped to handle all the essential dirty work early and late in the season, while you get to enjoy the fun summer maintenance routine. Early Spring Remove fish to salted therapeutic tanks. Inspect fish and treat for injury and/or illness as required. Drain water feature. Remove dead plant material and debris. Pressure wash/flush water feature and filtration equipment. Fertilize and divide aquatic plants as required. Maintain edge treatments and hide exposed liner. Service underwater lighting. Install and test filtration equipment and pumps. Refill water feature. Add water treatments as required. Acclimate fish to clean pond. Late Fall Remove pump and plumbing assemblies. Remove, clean and store filtration equipment. Trim back marginal plants and water lilies. Remove dead plant material & debris. Move tropical plants indoors. Perform water change, if required. Remove and store ornamental features. Inspect fish and treat for injury and/or illness as required. Install aerator and/or pond heater.




Bronze Service Plan


Bronze Water Feature Pro Service ® Package This package is perfect for the individual who would like a little help getting their pond or water feature started right in the spring, but can handle their own maintenance throughout the remainder of the summer and fall. Our professional technicians will be there in spring to clean out your water feature and diagnose and correct any issues that may come up before they progress into problems. If all you need is a little reassurance and you couldn’t be bothered with the dirty work in spring, then the Bronze Water Feature Pro Service ® Package is for you and includes the following services: Early Spring Remove fish to salted therapeutic tanks. Inspect fish and treat for injury and/or illness as required. Drain water feature. Remove dead plant material and debris. Pressure wash/flush water feature and filtration equipment. Fertilize and divide aquatic plants as required. Maintain edge treatments and hide exposed liner. Service underwater lighting. Install and test filtration equipment and pumps. Refill water feature. Add water treatments as required. Acclimate fish to clean pond.





Rates & terms

Regular Service Base Charge (Applies to all service calls) $95.00 flat charge
Regular Service Rate (Billed in 6-minute increments) $95.00 per man hour
All Parts & Products MSRP and list prices apply
Travel Charges (Outside Ottawa city limits) $1.00 per km

All service calls and packages will be billed according to the aforementioned rates, and are subject to the terms and conditions indicated below. Final service costs vary and are determined by the size of your water garden and individual attention required. For estimate details, please call our service department at 613-225-7663 or email service@aquatopia.world

Terms and Conditions


DEFINITIONS – The Pond Clinic Pro Service ® is provided by The Pond Clinic -A Division of 6893643 Canada Inc. (hereinafter referred to as ‘The Pond Clinic’).The client (hereinafter referred to as the ‘Client’), is defined as an individual or business entity having agreed to hire The Pond Clinic to provide repair and/or maintenance services. PRICE & PAYMENT – Prices indicated herein are subject to change and do not include applicable sales taxes. Unless stated otherwise, all invoices are due upon receipt. Overdue invoices are subject to an interest charge of 2% per month. Should the client be required to provide a deposit or opt to prepay for services, any monies held until work is completed by The Pond Clinic shall not bear any interest. A fee of $35.00 will be charged to the Client’s account for any credit card transaction, or cheque payable to The Pond Clinic, returned from the Client’s financial institution for any reason whatsoever. LIENS & OWNERSHIP – All equipment and/or products delivered and/or installed by The Pond Clinic shall remain the property of The Pond Clinic until all invoices are paid in full. The Pond Clinic reserves the right, and the Client irrevocably grants permission to The Pond Clinic, to enter the service property at any time and seize said equipment and/or products in the event of non-payment. Any additional costs to reinstate said materials & workmanship shall be borne by the Client. PRODUCT DELIVERIES –The Pond Clinic is not responsible for any property damages whatsoever caused by our vehicles delivering materials beyond the municipal curb or road boundary. WARRANTY – Upon payment in full, The Pond Clinic Pro Service ® Warranty guarantees that all materials (except low voltage lighting lamps) and labour are free from defects under normal use for a period of one (1) year from the original date of installation and/or service. If a defect is discovered in The Pond Clinic’s products or workmanship during the applicable warranty period, The Pond Clinic will provide all materials and labour to repair or replace, at its option, the defective product or work. This warranty does not extend to repairs, adjustments, alterations or modifications performed by non-The Pond Clinic personnel during the warranty period. The Pond Clinic’s obligation to correct defects in products or workmanship, as set forth above, is the sole and exclusive warranty set forth by The Pond Clinic. Individual product manufacturers may provide coverage in addition to The Pond Clinic Pro Service ® Warranty. There are no other warranties, expressed or implied. LIMITATIONS & LIABILITY – To the extent allowed by local law, except for the obligations specifically set forth in this warranty statement, in no event shall The Pond Clinic and it’s vendors and/or sub-contractors be liable for any indirect, incidental or consequential damages in connection with the use of its products or services, whether based on contract, tort or any other legal theory and irrespective of whether The Pond Clinic or it’s vendors and/or sub-contractors have advance notice of the possibility of such damages including, but not limited to: vegetation loss, the cost of substitute equipment or services required during periods of malfunction or resulting non-use; property damage or personal injury resulting from Client interference in the normal & safe operation and maintenance of the products installed, maintained or serviced. Furthermore, The Pond Clinic shall not be held liable for any losses suffered by the Client, or other persons on the site, for any of the following reasons: water staining, erosion, ground water pressure or frost; inconvenience, personal discomfort, income, profits or time lost, or temporary loss of use or enjoyment of the site while products and services are being provided and taking effect. JURISDICTION & LANGUAGE – The Pond Clinic head office is located in Ottawa, Ontario, Canada. As such, any questions with respect to these terms & conditions, and the rights and liabilities of The Pond Clinic and/or the Client shall be governed by the laws of the Province of Ontario. The Pond Clinic et le Client son en accord que tous les communications et les documents correspondants a The Pond Clinic Pro Service ®, seront en anglais.