Maintenance
Aquatopia is well known for maintaining some of the most beautiful natural pools, spas & water gardens in Canada. Our team of experts have decades worth of experience to keep your pond clean, healthy, and looking gorgeous all season long.
Installation
We are the largest aquatic landscape company in Eastern Ontario, with over 20 years’ experience building natural swimming ponds, spas, and water gardens.
Design
For thousands of years mankind has been creating formal water features. Roman spas, Chinese reflecting pools, and European fountains & baths are just a few examples in our history. Through their aquatic creations, architects & builders have always attempted to bridle nature and offer it up as a sterile, linear representation of human progress. Yet, in recent times, we have seen a reversal of this way of thinking. Today people seek aquatic landscape designs that bring the look and feel of natural green spaces back into their daily urban lives.
Modern society is now saturated in technology, synthetic living spaces, and lifestyles that move at dizzying speeds. People now seek refuge from this "progressive" world and turn to Mother Nature for solace and peace. Aquatopia is here to help you reconnect with your natural environment though the water features we design.
We strive to inspire your imagination and provide you with the ultimate experience in self-expression. We then capture your creativity and translate it into a water feature design that allows you to recover your soul. Think of Aquatopia as your very own commissioned artist and engineer working with you to refine the architecture of your lifestyle. Once we complete this creative process together, Aquatopia can handle the technical consulting to provide you with a complete design/build solution, job costing, and the creative resources to make your dream water feature a reality.
Installation
Aquatopia is the largest aquatic landscape company in Eastern Ontario, with over 20 years’ experience building natural swimming ponds, spas, and water gardens. Whether you’re looking for a full backyard makeover with a natural swimming pond, or a simple facelift for your existing water feature, our team of professional aquatic landscape installation experts can help.
Water feature installations, when done right, require the convergence of a multitude of talents. A professional pond installer is part artist, part engineer, part ecologist, and part landscaper; all supported by the rock-hauling strength of an ox. Some water features can be installed by a handy homeowner in as little as 3 hours. Others can take up to 3 to 6 weeks – even with a professional, experienced crew and heavy equipment.
No matter what sized project you have in mind, our landscape construction team can help you determine which water feature is right for you and help transform your landscape into a personal water feature oasis.
Maintenance & Service
Aquatopia is well known for maintaining some of the most beautiful natural pools, spas & water gardens in Canada. The products and methods we use are leading edge and we are constantly bringing innovative new ideas to enhance the Aquatopia lifestyle for our customers.
Some people derive great joy from maintaining their water gardens. While others, not so much. The beautiful part about adhering to the ecosystem philosophy is the fact that Aquatopia water features require very little maintenance at all. However, sooner or later you will need to do a little water garden housekeeping. Whether you decide to do it yourself or hire us, this section will guide you through the services we provide and give you the information you will need to keep your water feature looking fantastic and running smoothly all year long.
Maintenance Packages
This package is perfect for the individual who would like a little help getting their pond or water feature started right in the spring & fall, but they can handle their own maintenance throughout the remainder of the season.
Our professional technicians will be there in spring to clean out your water feature and diagnose and correct any issues that may come up before they progress into problems. If all you need is a little reassurance and you couldn’t be bothered with the dirty work in spring, then the Bronze Water Feature Pro Maintenance ® Package is for you and includes the following services:
DELUXE SPRING CLEANOUT (MAY/JUNE)
-
Remove fish (if any) to salted therapeutic tanks.
-
Inspect fish (if any) and treat for injury and/or illness as required.
-
Drain water feature.
-
Remove & store winter aeration & heater (if applicable)
-
Remove dead plant material and debris.
-
Power wash/flush water feature basin(s), stream(s), BioFalls, wetland filter(s), and intake bays.
-
Maintain edge treatments and hide exposed liner.
-
Service underwater lighting & transformer.
-
Install and test filtration equipment and pumps.
-
Reconnect/Check IonGen System and Probe.
-
Reconnect/Check Automatic Dosing System.
-
Refill water feature.
-
Add water treatments as required.
-
Acclimate fish (if any) to clean pond.
STANDARD FALL SHUT DOWN (OCTOBER/NOVEMBER)
-
Remove & store pump and plumbing assemblies.
-
Remove, clean and store filtration equipment.
NOTE:
Sundry items are not included in this package and will be invoiced separately including: IonGen replacement probes, water treatments, pumps, lighting equipment, fish care products, nursery stock, plant care products, and all replacement parts.
-
DELUXE SPRING CLEANOUT (APRIL/MAY)
-
Remove fish (if any) to salted therapeutic tanks.
-
Inspect fish (if any) and treat for injury and/or illness as required.
-
Drain water feature.
-
Remove & store winter aeration & heater (if applicable)
-
Remove dead plant material and debris.
-
Power wash/flush water feature basin(s), stream(s), BioFalls, wetland filter(s), and intake bays.
-
Maintain edge treatments and hide exposed liner.
-
Service underwater lighting & transformer.
-
Install and test filtration equipment and pumps.
-
Reconnect/Check IonGen System and Probe.
-
Reconnect/Check Automatic Dosing System.
-
Refill water feature.
-
Add water treatments as required.
-
Acclimate fish (if any) to clean pond.
LATE SPRING AQUATIC PLANT MAINTENANCE (MAY/JUNE)
-
Install submerged & floating oxygenators.
-
Prune, divide, and repot hardy water lilies and marginals as required.
-
Install tropical water lilies and tropical marginal plants.
-
Install aquatic patio containers & tropical plants.
-
Fertilize all plants with Aquascape Once-A-Year Fertilizer.
-
Remove dead plant material and debris.
-
10% discount for all plant products.
EARLY FALL MAINTENANCE (SEPTEMBER/OCTOBER)
-
Remove excess leaves & debris in basin & stream.
-
Remove debris from your skimmer basket.
-
Rinse and clean your skimmer filter mat.
-
Check your pump for proper flow and performance.
-
Tune and adjust the automatic fill valve (if required).
-
Remove tropical plants and store indoors (if required).
-
Install pond netting as required.
DELUXE FALL SHUTDOWN (OCTOBER/NOVEMBER)
-
Remove & store pump and plumbing assemblies.
-
Remove, clean and store filtration equipment.
-
Disconnect Automatic Dosing System and IonGen System & Probe.
-
Shut down underwater lighting system & disconnect transformer
-
Trim back remaining marginal plants and water lilies.
-
Remove dead plant material & debris.
-
Perform water change (as required).
-
Remove and store ornamental features (as required)
-
Inspect fish and treat for injury and/or illness as required.
-
Install aerator and/or pond heater.
NOTE:
Sundry items are not included in this package and will be invoiced separately including: IonGen replacement probes, water treatments, pumps, lighting equipment, fish care products, nursery stock, plant care products, and all replacement parts.
-
DELUXE SPRING CLEANOUT (APRIL/MAY)
-
Remove fish (if any) to salted therapeutic tanks.
-
Inspect fish (if any) and treat for injury and/or illness as required.
-
Drain water feature.
-
Remove & store winter aeration & heater (if applicable)
-
Remove dead plant material and debris.
-
Power wash/flush water feature basin(s), stream(s), BioFalls, wetland filter(s), and intake bays.
-
Maintain edge treatments and hide exposed liner.
-
Service underwater lighting & transformer.
-
Install and test filtration equipment and pumps.
-
Reconnect/Check IonGen System and Probe.
-
Reconnect/Check Automatic Dosing System.
-
Refill water feature.
-
Add water treatments as required.
-
Acclimate fish (if any) to clean pond.
LATE SPRING AQUATIC PLANT MAINTENANCE (MAY/JUNE)
-
Install submerged & floating oxygenators.
-
Prune, divide, and repot hardy water lilies and marginals as required.
-
Install tropical water lilies and tropical marginal plants.
-
Install aquatic patio containers & tropical plants.
-
Fertilize all plants with Aquascape Once-A-Year Fertilizer.
-
Remove dead plant material and debris.
MONTHLY MAINTENANCE VISITS (APRIL - NOVEMBER)
-
Perform routine water chemistry tests as required.
-
Check & clean IonGen probe.
-
Check & adjust Automatic Dosing System.
-
Add water treatments and beneficial bacteria to improve water clarity.
-
Remove debris from your skimmer basket.
-
Rinse and clean your skimmer filter mat.
-
Check your pump for proper flow and performance.
-
Tune and adjust the automatic fill valve as required.
-
Trim and remove dead plant material.
-
Inspect and service underwater lights.
-
Maintain edge treatments and hide exposed liner.
-
Inspect fish and treat for injury and/or illness as required.
-
Perform partial water changes, if required.
EARLY FALL MAINTENANCE (SEPTEMBER/OCTOBER)
-
Remove excess leaves & debris in basin & stream.
-
Remove debris from your skimmer basket.
-
Rinse and clean your skimmer filter mat.
-
Check your pump for proper flow and performance.
-
Tune and adjust the automatic fill valve (if required).
-
Remove tropical plants and store indoors (if required).
-
Install pond netting as required.
DELUXE FALL SHUTDOWN (OCTOBER/NOVEMBER)
-
Remove & store pump and plumbing assemblies.
-
Remove, clean and store filtration equipment.
-
Disconnect Automatic Dosing System and IonGen System & Probe.
-
Shut down underwater lighting system & disconnect transformer
-
Trim back remaining marginal plants and water lilies.
-
Remove dead plant material & debris.
-
Perform water change (as required).
-
Remove and store ornamental features (as required)
-
Inspect fish and treat for injury and/or illness as required.
-
Install aerator and/or pond heater.
GOLD MAINTENANCE PACKAGE ALSO INCLUDES:
-
Priority status for Deluxe Spring Cleanout.
-
An IonGen G2 Algae Control System (FREE RENTAL)
-
An Aquascape Automatic Water Treatment Dosing System. (FREE RENTAL)
-
Discounts for Aquatopia ticketed private events.
-
15% discount for all plant products.
-
DELUXE SPRING CLEANOUT (APRIL/MAY)
-
Remove fish (if any) to salted therapeutic tanks.
-
Inspect fish (if any) and treat for injury and/or illness as required.
-
Drain water feature.
-
Remove & store winter aeration & heater (if applicable)
-
Remove dead plant material and debris.
-
Power wash/flush water feature basin(s), stream(s), BioFalls, wetland filter(s), and intake bays.
-
Maintain edge treatments and hide exposed liner.
-
Service underwater lighting & transformer.
-
Install and test filtration equipment and pumps.
-
Reconnect/Check IonGen System and Probe.
-
Reconnect/Check Automatic Dosing System.
-
Refill water feature.
-
Add water treatments as required.
-
Acclimate fish (if any) to clean pond.
LATE SPRING AQUATIC PLANT MAINTENANCE (MAY/JUNE)
-
Install submerged & floating oxygenators.
-
Prune, divide, and repot hardy water lilies and marginals as required.
-
Install tropical water lilies and tropical marginal plants.
-
Install aquatic patio containers & tropical plants.
-
Fertilize all plants with Aquascape Once-A-Year Fertilizer.
-
Remove dead plant material and debris.
BI-WEEKLY MAINTENANCE VISITS (APRIL - NOVEMBER)
-
Perform routine water chemistry tests as required.
-
Check & clean IonGen probe.
-
Check & adjust Automatic Dosing System.
-
Add water treatments and beneficial bacteria to improve water clarity.
-
Remove debris from your skimmer basket.
-
Rinse and clean your skimmer filter mat.
-
Check your pump for proper flow and performance.
-
Tune and adjust the automatic fill valve as required.
-
Trim and remove dead plant material.
-
Inspect and service underwater lights.
-
Maintain edge treatments and hide exposed liner.
-
Inspect fish and treat for injury and/or illness as required.
-
Perform partial water changes, if required.
EARLY FALL MAINTENANCE (SEPTEMBER/OCTOBER)
-
Remove excess leaves & debris in basin & stream.
-
Remove debris from your skimmer basket.
-
Rinse and clean your skimmer filter mat.
-
Check your pump for proper flow and performance.
-
Tune and adjust the automatic fill valve (if required).
-
Remove tropical plants and store indoors (if required).
-
Install pond netting as required.
DELUXE FALL SHUTDOWN (OCTOBER/NOVEMBER)
-
Remove & store pump and plumbing assemblies.
-
Remove, clean, and store filtration equipment.
-
Disconnect Automatic Dosing System and IonGen System & Probe.
-
Shut down underwater lighting system & disconnect transformer
-
Trim back remaining marginal plants and water lilies.
-
Remove dead plant material & debris.
-
Perform water change (as required).
-
Remove and store ornamental features (as required)
-
Inspect fish and treat for injury and/or illness as required.
-
Install aerator and/or pond heater.
WINTER MAINTENANCE (DECEMBER - MARCH)
-
Monthly maintenance visit provided as required/applicable.
-
Inspect pond heater and/aerator.
-
Ensure a sufficient hole is maintained in the ice to allow ammonia gases to escape.
-
Check on fish health.
-
Add water treatments as required.
-
Assess water level of pond basin.
PLATINUM MAINTENANCE PACKAGE ALSO INCLUDES:
-
VIP status for all service calls.
-
Discounts for Aquatopia ticketed private events.
-
Choice of spring cleanout date.
-
Priority status for service calls.
-
No base charges for service calls.
-
An IonGen G2 Algae Control System (FREE RENTAL)
-
No charge for IonGen replacement probes.
-
An Aquascape Automatic Water Treatment Dosing System. (FREE RENTAL)
-
No charge for any required water treatments.
-
20% discount for all plant products.
-
10% discount for all water feature and/or landscape lighting upgrades.
-
Service Rates & Terms
Regular Service Rate (One hour minimum - billed in 6-minute increments)
Travel Charge (Labour) (to and from our facilities - billed in 6-minute increments)
Travel Charge (Vehicle) (to and from our facilities - billed in 6-minute increments)
Carbon Tax Surcharge
All Parts & Products
$120.00 flat charge
$120.00 per hour
$1.40 per km
$11.47 per service call
MSRP and/or list prices apply
$150.00 per man hour
$150.00 per man hour
$1.40 per km
$11.40 per service call
MSRP and/or list prices apply
All service calls and packages will be billed according to the aforementioned rates, and they are subject to the terms and conditions indicated below. Final service costs vary and are determined by the size of your water garden and individual attention required.
For estimate details, please call our service department at 613-225-7663 ext 222 or email service@aquatopia.world.